Shipping policy

Shipping Policy

Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders are not processed on weekends or holidays.

Shipping Time
Estimated delivery time is 5–10 business days depending on your location.

Please note that delivery times may vary due to factors outside our control such as customs processing, weather delays, or carrier issues.

Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered, please contact us as soon as possible so we can attempt to update the order before it ships.

Lost or Stolen Packages
SunnySnap is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.

Shipping Delays
Occasionally shipments may be delayed due to high demand, weather conditions, or carrier issues. We appreciate your patience in these situations.

Contact
If you have any questions about your order or shipping, please contact us through the contact page on our website and our support team will respond as soon as possible.